Refund policy

Every ChhotuMart outfit is printed and personalised just for your family, so we can't accept returns or exchanges for a change of mind or a wrong size selection. Please check the size chart on each product before ordering.

Wrong or damaged item

If you receive the wrong item or it arrives damaged, we'll send a replacement or give a partial refund. To make a claim:

Record an unboxing video when you open the parcel.
Contact us within 6 hours of delivery with your order number and the video.

Claims without an unboxing video can't be accepted.

Cash on Delivery

All orders are paid by Cash on Delivery. If the courier asks for the wrong amount, please still accept the parcel and tell us — we'll refund the difference by bank or wallet transfer within 2–3 working days.

Refusing a parcel

Personalised items can't be resold, so please only order if you're ready to receive it. Refusing a personalised parcel on delivery may stop us offering COD on future orders.